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Everything you need to know.

Appointments

Every effort will be made to accommodate your preferred time. Longer consultation times are available, so please ask our receptionist if you require extra time. If you or a family member requires an interpreter service, we can organise this for you. Please call 6118 4514.

After Hours Clinics

Dial A Doctor After-Hours Doctor

Phone: 1300 030 030
Weekdays: 6:00 PM -8:00 AM
Saturday: 11:00 AM - Midnight
Sunday/Public Holidays: 24 Hours

Joondalup GP After-Hours Clinic

Cnr Grand Blvd & Shenton Ave Joondalup 6027
Phone: 1300 904 322
Weekdays: 7:00 PM – 11:00 PM
Sat/Sun/Public Holidays: 11:00 AM -11:00 PM

Emergencies

Outside of the clinic’s normal hours of operation, in case of medical emergency, patients can seek assistance from:

1. St. John of God Midland Public Hospital

1 Clayton Street
Midland 6056 (End of Main Reception)
Weekdays: 6:00 PM – 10:00 PM
Saturdays: 12:00 PM – 10:00 PM
Sundays/Public Holidays: 10:00 AM – 10:00 PM
Phone: 1300 904 322

2. Joondalup Health Campus

Cnr Grand Blvd & Shenton Ave
Joondalup 6027
Phone: 9400 9400

The hospital Emergency Departments operate 24 hours a day, 7 days a week. For an ambulance call the emergency services operator on 000.

Bulk Billing & Fees

We are currently bulk-billing all Pension Card Holders, Health Care Cards and children under 16. Non-Medicare card holders will be charged a minimum fee of $50, unless your consultation is related to Worker’s  compensation, a motor vehicle accident or a medical reports/assessment or a file transfer that is not covered by Medicare.

Home Visits and Nursing Home Visits

Home visits and nursing home visits can be arranged when you’re unable to make it into the surgery. Please discuss with reception if you or a family member require a visit.

File Transfer

In order for a patient’s medical record to be transferred elsewhere, the patient will need to sign a consent form at the other practice, which will need to be sent to us. Once received by the other surgery an account will be created. When this administration fee has been paid our surgery will then release medical records to the surgery requested.

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that information is only available to authorised members of staff. For more information please visit: https://www.oaic.gov.au/privacy/privacy-act/the-privacy-act

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice occasionally offering you preventive health services appropriate to your care. 

Results

To receive your results, you must book an appointment. We do not give results over the phone unless authorised by your doctor. 

Telephone Calls to Doctors

The doctors in this practice will only take calls in a medical emergency or calls regarding a patient from other medical practitioners, the pharmacy, radiology or pathology providers. All other calls will be returned as soon as possible.

Complaints and Feedback

If you have a concern, we would like to hear about it. Please feel free to speak to your doctor or the practice manager. If needed, please write to the practice manager.

Bulk Billing & Fees

We are currently bulk-billing all Pension Card Holders, Health Care Cards and children under 16. Non-Medicare card holders will be charged a minimum fee of $50, unless your consultation is related to Worker’s  compensation, a motor vehicle accident or a medical reports/assessment or a file transfer that is not covered by Medicare.

Home Visits and Nursing Home Visits

Home visits and nursing home visits can be arranged when you’re unable to make it into the surgery. Please discuss with reception if you or a family member require a visit.

File Transfer

In order for a patient’s medical record to be transferred elsewhere, the patient will need to sign a consent form at the other practice, which will need to be sent to us. Once received by the other surgery an account will be created. When this administration fee has been paid our surgery will then release medical records to the surgery requested.

Management of your Personal Health Information

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that information is only available to authorised members of staff. For more information please visit: https://www.oaic.gov.au/privacy/privacy-act/the-privacy-act

Reminder System

Our practice is committed to preventative care. We may issue you with a reminder notice occasionally offering you preventive health services appropriate to your care. 

Results

To receive your results, you must book an appointment. We do not give results over the phone unless authorised by your doctor. 

Telephone Calls to Doctors

The doctors in this practice will only take calls in a medical emergency or calls regarding a patient from other medical practitioners, the pharmacy, radiology or pathology providers. All other calls will be returned as soon as possible.

Complaints and Feedback

If you have a concern, we would like to hear about it. Please feel free to speak to your doctor or the practice manager. If needed, please write to the practice manager.

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